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1. Scope and provider

These Terms & Conditions apply to all quotes, bookings and services provided through globalfreightlogisticssolutions.com by [LEGAL COMPANY NAME AND FORM], head office in Flensburg, Germany, [FULL REGISTERED ADDRESS], [COMMERCIAL REGISTER / VAT ID] (“we”, “us”). By requesting a service or placing a booking you accept these terms.

2. Our services

We arrange international pet transportation and pet delivery, including coordination with veterinarians, documentation guidance, and door-to-door delivery where available. We also offer freight shipping, express delivery, warehousing, customs clearance and supply chain services. The exact scope of each service is set out in your confirmed quote.

3. Quotes and contract

Quotes are non-binding until we confirm them in writing (by email or through our website). A contract is formed when you accept our confirmed quote and, where required, we receive any agreed deposit. Quotes are based on the information you give us and are valid for [NUMBER] days.

4. Your responsibilities

• Provide accurate and complete information about your pet (species, breed, age, weight, health) and about the shipment.
• Provide all required documents on time, such as identification, vaccination records, health certificates and permits for the countries involved.
• Make sure the pet is fit to travel and is presented at the agreed time and place.
• Inform us of any behavioural, medical or special-handling needs.

Import and export requirements vary by country and change over time. We provide guidance, but you remain responsible for meeting the requirements of the origin, transit and destination countries unless we have agreed otherwise in writing.

5. Pet health and welfare

The welfare of every animal comes first. We may refuse, delay or stop a transport if we or a veterinarian, carrier or authority believe the animal is unfit to travel or that it would put the animal or others at risk. Where a transport is stopped for welfare or safety reasons, additional costs may apply as set out in section 7.

6. Travel, carriers and delays

Pet travel depends on airlines, airports, road carriers, weather, seasonal temperature restrictions and authorities. Schedules and transit times are estimates, not guarantees. We will inform you promptly of any change we become aware of and will work with you on alternatives.

7. Prices and payment

Prices are stated in [CURRENCY] and include or exclude VAT as shown on your quote. Payment terms: [DEPOSIT / DUE DATE / PAYMENT METHODS]. Additional costs caused by changes to the route, delays, re-booking, extra veterinary care, storage, authority fees or incorrect information will be communicated to you and charged where applicable.

8. Changes and cancellation

Please contact us as early as possible if you wish to change or cancel a booking. Cancellation conditions and any fees: [YOUR CANCELLATION POLICY]. Costs already incurred with third parties (for example airline or veterinary fees) may not be refundable. Your statutory rights as a consumer, including any right of withdrawal under applicable law, remain unaffected. [ADD WITHDRAWAL INFORMATION CHECKED BY YOUR LAWYER]

9. Customs and third parties

We may use airlines, ground handlers, veterinarians, customs brokers and other partners to perform services. Customs duties, taxes, quarantine fees and similar charges imposed by authorities are payable by you unless stated otherwise in your quote.

10. Freight services

For freight, express delivery and warehousing, you must describe the goods accurately and package them suitably. Dangerous, illegal or restricted goods may not be shipped unless expressly agreed in writing and permitted by law. Detailed conditions: [ADD FREIGHT / WAREHOUSING TERMS, E.G. ADSp OR YOUR OWN].

11. Tracking

You can follow your shipment on our tracking page using your tracking number. Tracking information is provided for convenience and may be delayed or incomplete.

12. Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health, and where mandatory law requires. For other cases, our liability is limited as follows: [LIABILITY LIMITS AGREED WITH YOUR LAWYER / INSURER]. We are not responsible for delays or losses caused by events outside our reasonable control, such as authority decisions, carrier cancellations, severe weather or force majeure, or by incorrect or missing information or documents from you.

13. Refunds and complaints

Refund requests: refund@globalfreightlogisticssolutions.com. Complaints and general support: support@globalfreightlogisticssolutions.com. Please include your booking or tracking number. We aim to respond within [NUMBER] working days.

14. Data protection

We process personal data as described in our Privacy Policy.

15. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of your country of residence remain unaffected. Place of jurisdiction for business customers: [CITY].

16. Changes to these terms

We may update these terms from time to time. The version published on this page when you book applies to your booking.

17. Contact

Global Freight & Logistics Solutions, Flensburg, Germany
General: info@globalfreightlogisticssolutions.com
Phone / WhatsApp: +49 178 7134155