Tracking
Track Your Shipment
Enter your tracking number to see the latest status of your pet or freight shipment.
Your tracking number is in your booking confirmation email.
Typical Shipment Stages
The wording of the statuses you see may differ, depending on your route and service.
Booked
Your booking is confirmed.
Picked up
Your pet or cargo has been collected.
In transit
On the way to the destination.
Customs
Border and document checks.
Delivered
Handed over at the destination.
Need Help With Tracking?
Keep your tracking number ready when you contact us.
Tracking FAQs
Where do I find my tracking number?
It is in your booking confirmation email. If you cannot find it, contact support with your name and booking details.
My tracking number is not found. What should I do?
Check for typing errors and extra spaces. New bookings can take a short time to appear. If it still fails, contact support.
How often is tracking updated?
Updates depend on the route and the carriers involved, so there can be gaps between updates.
Can I track a pet shipment and a freight shipment here?
Yes. Use the same tracking form for both.